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Michelle Batt
Michelle Batt

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May 4, 2021

Engage Your Front-Line to Improve the Customer Experience (CX) — A Win/Win/Win — “3 Wins in 1!”

In order to find out what your customers need or want and how you can improve what you offer, why not ask your own people? I’ve seen this work multiple times and in various types of environments. What’s the Big Idea? How can your employees really help? Your front-line team…

Customer Experience

3 min read

Engage Your Front-Line to Improve the Customer Experience — A Win/Win/Win — “3 Wins in 1!”
Engage Your Front-Line to Improve the Customer Experience — A Win/Win/Win — “3 Wins in 1!”

Oct 7, 2020

Our Data-Driven World- What drives success with data science?

3 steps to successfully integrate data-driven decisions and solutions into any organization. Idea in brief There is a lot of talk these days about data science, machine learning, artificial intelligence, and the need to use data in decision-making in a variety of situations. …

Data Science

6 min read

Our Data-Driven World- What drives success with data science?
Our Data-Driven World- What drives success with data science?

May 2, 2020

Leaders Can Make or Break Morale in Times of Crisis- 3 Key Elements of Communication that Make an Impact

There are obvious leadership skills we all know about and attempt to sharpen over time. Inspiring leaders provide a vision for where the organization is headed, set clear goals and objectives for their teams, and empower them to get things done. In any leadership skills list, communication is at or…

Communication

4 min read

Leaders Can Make or Break Morale in Times of Crisis — 3 Important Elements of Communication
Leaders Can Make or Break Morale in Times of Crisis — 3 Important Elements of Communication
Michelle Batt

Michelle Batt

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